SummaryBy William Channer | 8 July 2011 | Length: 34 mins Steve Krug explains how to conduct usability tests and why getting user feedback is a recipe for disaster. We also use the Dorm Room Tycoon website as a case study so that you can understand how his mind works.
Conducting your own Usability Tests
Just do it, as the Nike ads say. If you haven’t done usability testing, your site is nowhere near as good as it can be. Keep the testing as simple as possible, so you actually do it. Testing with three users will expose more serious problems than you can fix in a month. And *don’t* put off fixing serious problems just because they’re going to be fixed in your planned redesign. Tweak them right now. (There’s always a tweak that can mitigate a serious problem, even if it doesn’t fix it perfectly.)