SummaryBy William Channer | 26 June 2011 | Length: 23 Mins Robert Richman walks us through what's needed to create that special culture and why some cultures are bad.
Creating that Special Culture
Business is about creating an experience for people, because it’s feeling that drive us. Think about how you can create a great experience for both your customer and your employees, then make a bold promise and deliver on it.
Robert Richman is the product manager of Zappos Insights, which is dedicated to helping businesses with their culture. Zappos Insights is about showing businesses how to create a workplace that helps people grow, inspire amazing service, and ultimately drive revenue. Robert also co-founded the Affinity Lab, a collaborative workspace for entrepreneurs and has created strategies for brands including Tony Robbins, Sony and Billboard.
Education : Georgetown University, Radio/TV/Film
Favorite Book : Tribal Leadership by Dave Logan
Favorite Film : The Matrix
Favorite Gadget : Blendtec Blender
Favorite Meal : Grilled chicken, beans and vegetables
Favorite Music : Mashups
Favorite Place : Hawaii
Favorite Software : Google Chrome
First Job : Software Quality Assurance
Role Model : Richard Branson